Terms & Conditions

Conditions of Sale

Orders are accepted by Solent Plastics from the buyer subject to these conditions of sale unless specifically agreed otherwise by us in writing. Prices shown are exclusive of carriage and VAT, which is added at the current rate.

We endeavour to hold displayed and previously quoted prices. Should exceptional increases apply we reserve the right to implement price rises accordingly at any time.

Despatch of Goods

Goods will not be despatched until payment is received in full unless the customer is ordering on an established account.

Delivery Charges

This will be charged as an additional cost, unless otherwise specified. We will deliver goods to the Solent area or despatch nationwide via courier, which is priced on the customers’ location.

If delivery address is changed once goods have been despatched we reserve the right to pass on any additional courier charges for redirecting your delivery.


We despatch orders as soon as possible. We use Next Day courier and pallet services to enable us to reach customers quickly in the cheapest way possible. Locally we operate a van delivery service which covers the Solent area.

Whether stated verbally or by written quotation the given delivery time is an estimate only and shall not be considered a contractual obligation. Once initial delivery is arranged by us it is the customer’s responsibility to ensure they are at the address to receive goods.

If delivery is missed by the customer, the carrier company will leave a card for contacting the depot. It is the customers responsibility to then arrange redelivery or collection from depot directly and not through ourselves.

We will not accept responsibility for loss or damage if you request the any of our couriers leave the goods unattended.


Goods may not be returned to us until we have been informed of reason for return and only then up to a maximum of 14 days from date of delivery.
Goods ordered in error will be subject to cost of original and return delivery. Goods that have been returned without authorisation will not be refunded. A refund will be made once we receive goods back in a satisfactory and unused / saleable condition. 

Damage Claims / Incorrect Items

Please check the goods on delivery. It is the responsibility of person signing for delivery to check goods for damage and to sign as damaged if necessary. Missing, incorrect or damaged goods should be notified to ourselves via telephone or email preferably within 24 hours of receipt of goods and no later than 7 days from delivery. 

Only notify us of damage once all delivered items have been checked, as we can only accept the first notification of damages, further notification of damages would not be accepted.

We request that you dispose of any damaged goods only once a refund or replacement has been agreed. We do not normally collect damaged items, but reserve the right to do this if necessary.

Any damages may need to be evaluated by us, if necessary by means of a photo provided by customer. We reserve the right to refund and not replace damaged items.

Account Payment Terms

* Non Account Customers: Payment for goods required before despatch by debit / credit card, BACS transfer, Cheque or Cash on collection at our premises. 

* Account Customers:  Credit accounts will be opened at our discretion, subject to suitable references.

These are strictly NET and payment is due within 30 days of invoice date, when the full invoice value becomes due. We request all account orders are submitted with an official purchase order number.

Retention of Ownership

Title of the goods shall not pass to the buyer until full payment is made. If goods remain unpaid, Solent Plastics may at any time recover goods after giving notice of intention to repossess.

All risk and responsibility for maintenance and insurance passes to the buyer upon delivery.


Products shown are listed in good faith and are for guidance only.  We also reserve the right to alter any specification, withdraw or substitute items on this website without prior notice.

Copyright Notice Specific to the Solent Plastics Website

Permission to use images or documents from this web site is not permitted. No information from this website should be copied without the express permission of the copyright owner Solent Plastics.

Elements of this web site are protected by law and may not be copied or imitated in whole or in part. No logo, graphic, video, sound or image from this site may be copied or retransmitted unless expressly permitted by the site owner.

We make no representations about the suitability of the information contained in these pages. All pages and graphics are published 'as is' and without warranty. In no event shall we be liable for any special, indirect or consequential damages or any damages whatsoever resulting from an action arising out of or in connection with the use of information available from this site.